BEK Watch Legacy Setup – CompleteView 4.7

CompleteView 4.7 is a legacy version of the software used with certain BEK Watch surveillance systems and should only be used if you have been specifically instructed by BEK to use this version. The resources on this page cover setup for both Windows computers and mobile devices, including installation of the CompleteView Video Client, connection to the BEK Watch server, client updates, and configuration of the TouchView Mobile app. Windows users can download either the standard or 64-bit CompleteView installer, while mobile users can follow the setup instructions for Android or iPhone devices to connect their cameras and configure viewing layouts.

These instructions are only applicable on the Windows Operating System.

1. In Google Chrome or Firefox, select the CompleteView version, below, based on your processor. This is typically the 64-BIT version. CompleteView Installer
   CompleteView x64 Installer

2. Download, run, and install the Video Client.

3. Once installed, create a shortcut on the desktop for the Video Client.

4. Open the Video Client.

5. You will be greeted with a screen asking for your username and password.

6. Enter the username and password.

7. Check “Auto-logon.”

8. Check “Use Configuration Server.” The server address will either be “bekwatch.bekspyder.com” or “162.244.65.163”

9. Put a check in the box for “Check for New Client Version.”

Our WebWatch servers undergo occasional updates to provide customers with a stable service and new features. When the servers are updated, the PC will sense this and ask to be updated to the newest version. To do this, please do the following:

1. Close out of the Video Client program.

2. On the desktop, left click on the video client icon once to select it.

3. Right click the video client to display the dropdown box.

4. Select “Run as Administrator.”

5. A UAC box will appear asking if you want to allow the application to make changes to your device, click yes.

6. When the Video Client launches, it will ask if you want to download and install a newer version. Since this was ran as an administrator, the program is now successfully updated.

1. Search for the application called “TouchView Mobile” in the Google Play or ”Legacy Touchview” in the Apple App Store. Download the app.

2. Once the app is downloaded and installed, open it. a. On Android devices there will be 3 dots in the upper right corner tap and select “Settings”. b. On an iPhone, there will be a “Settings” button in blue text along the bottom of the app, select it. If this disappears tap on an image and it will reappear.

3. In the settings menu, under “Servers”, select “Edit Servers”. a. On Android devices click on existing Demo server choose “Delete” and then go back to the menu screen. b. On iPhone devices click “Edit”, tap the red circle, and choose “Delete”. Select “Settings” to return to the menu screen.

4. In the “Settings” menu, under “Servers”, select “Add Server”.

5. Under “Server Type” select “CompleteView Proxy Server”.

6. In “Server Details”, select “Server Host Address”, enter “webwatch1.bekspyder.com”.

7. Verify “Host Port” is 4260. If not make sure of step 6 as it defaults the correct port.

8. Enter the username and password that was set up for you during the installation as your “Server Username” and “Server Password”.

9. Unselect “Create Auto Layouts”.

10. Select “Save”. A message should appear that the server was successfully added.

11. Go back to the “Settings” menu screen. Under “Layouts”, select “Add Layout”.

12. Type in a layout name and select appropriate size for number of camera streams you want. You may create more than one layout.

13. Go back to the “Settings” menu screen. Under “Layouts”, select “Edit Layouts”. Click one of the ones you did not create select ”Delete”. Repeat for all you didn’t create.

14. If you created more than one layout Go back to the ”Settings” menu screen. Under “Layouts”, select “Select Layouts”. Choose the one you want to be the default.

15. Go back to the ”Settings” menu screen. Under “Camera Settings” change “PTZ Speed” to “Fast”.

16. Go back to the ”Settings” menu screen. Under “Camera Settings” change “Image Quality” to “High”.

17. Go back to the ”Settings” menu screen. Under “Camera Settings” change “Frame Rate” to “Full Speed”.

18. Exit Settings Menu.

19. You should now be on the Layout you selected in step 15 and the name should appear at the top of the screen.

20. Next we need to add cameras to the one or more layouts you created. a. On Android devices there will be 3 dots in the upper right corner tap and select “Add Camera”. b. On an iPhone, there will be an “Add” button in blue text along the bottom of the app, select it. If this disappears tap on an image and it will reappear.

21. A list of servers is shown, select the server listed (should only be one).

22. A list of all online cameras is shown. Select all of the ones you want to add.

23. Select “Done”.

24. You are brought back to the layout. Tap on each spot where you want a camera to show. This will replace the image or blank space you select.

25. You should see your cameras now.

26. If you created more than one layout choose the drop down at top of the screen to select an additional one and repeat steps 21-25 for each.